AIOps Exchange 2020 — Postponed

Given the ongoing concern surrounding the COVID-19 outbreak, we have made the difficult decision to postpone the AIOps Exchange 2020 until until we can all safely meet face-to-face again. We recognize that many in the AIOps community share our enthusiasm for meeting as a group to chart the future of AIOps. However, the health and safety of the community is our first priority.

Illuminating. Insightful. Inspiring.

The second annual AIOps Exchange will pick up right where its successful inaugural event left off, once again gathering a select group of experts and practitioners to chart the future of AIOps and help each other develop best practices. True to its not-for-profit, vendor-neutral charter, the AIOps Exchange will be a hype-free forum for influencers, analysts and IT executives to openly and candidly exchange ideas, network and share insights. We’ll have keynote presentations, roundtable discussions, and real-world testimonials about AIOps and its potential to reduce IT complexity, provide service assurance and increase business agility.

Keynote Speaker

This year our Keynote speaker will be Charley Rich, Research Director with Gartner’s IT Operations Management group. His primary focus is on providing guidance to users and providers of APM and AIOps solutions.

Gartner

Agenda

10:00 - 10:30 AM

Networking + Registration

10:30 - 10:45 AM

Welcome and AIOps Exchange Introduction

Phil Tee, Founder of AIOps Exchange & CEO of Moogsoft

10:45 - 11:45 AM

Keynote - AIOps and What It Really Means
for IT Operations and DevOps

Charley Rich, Research Director, Gartner

AIOps has become a well-adopted technology, promising IT Ops and DevOps the ability to improve service availability and reliability. This session will break down what is real and what is still fantasy about this exciting new technology, and provide tactical and strategic steps that users can take to make the best use of AI/ML to enhance their IT Operations and DevOps.

11:45 - 12:30 PM

Leveraging AIOps Across Enterprise Digital Intelligence Platforms

Mick Miller, Senior Manager, Cloud Native Team, KeyBank
Norm Alfano, Director, Digital Intelligence Platform, KeyBank

12:30 - 1:30 PM

Lunch & Networking

1:30 - 2:30 PM

Roundtable Discussions, Round One

Roundtables spanning digital transformation and operational challenges facing CIOs and industry leaders moderated by industry experts.

Refining SRE Strategies Using AIOps to Achieve SLIs and SLOs
Boost DevOps Productivity by Integrating AIOps into the SDLC
A New AIOps Approach to Support DevSecOps
Expanding AIOps' Monitoring Scope: Alerts, Metrics and Traces...and Logs?
Best Practices for Assuring Digital Experience Monitoring
The Role of AIOps in the Modern Outsourced Model
Developing the Culture to Succeed with AIOps

2:30 - 3:15 PM

Delivering Unique Customer Experiences with AIOps

JP Gonzalez, Principal Engineer, Rackspace

Rackspace is about delivering Fanatical Experience™ to its customers, which is why AIOps is central to its vision for boosting IT Ops and service desk efficiency. Learn how this managed cloud computing company built a blueprint for AIOps-driven service assurance to boost uptime and availability, and the strategic considerations behind enabling its teams to uplevel customer experiences instead of putting out fires.

3:15 - 3:45 PM

Break

3:45 - 4:45 PM

Roundtable Discussions, Round Two

Roundtables spanning digital transformation and operational challenges facing CIOs and industry leaders moderated by industry experts.